For the protection of consumer rights, the UAE government has introduced some laws. There are some legal provisions involved in them for the organizations and entities. For the registration of e-services, there is a system under which online complaints can be registered with the ministry of economy.
The Ministry of Economy or the Economical Department is also responsible for lodging the complaints of consumers. Consumers can register the complaint over there and Economic Department will entertain the complainant. For the further details, you can book the legal appointment with Top Advocates and Legal Consultants.
- Federal Law No 15 was changed in 2020 to introduce new Laws into it. The motive was to safeguard consumer rights. Alongside, the right to a standard quality of product or service was also taken into consideration. This also allows them to obtain the goods and services at the declared price rather than exploitation. Further, it seeks to preserve the health and security of the consumer from the consumption of the goods or receiving the service.
Also, it protects the consumers from the use of dates of consumers for marketing purposes. Consumer law applied to all kinds of goods and services that are traded in the UAE.
- They can be sold by suppliers, retailers, advertisers, commercial agents, and so forth. Moreover, it also covers the goods and services that are sold online via using digital media platforms, etc. Therefore, it can be said that it covers all types of goods and services in UAE’s mainland and free zones.
- The law does not apply to the e-commerce activities carried out between the UAE and between companies registered outside the country. Consumers are secured under the law and are granted full rights to purchase in a safer environment.
- Besides, consumers are provided with the right atmosphere to buy goods and services. Consumers can easily obtain the correct information regarding the products and services they intend to buy, use, or consume.
- In addition, they should be informed about their rights and obligations under the law. They also enjoy the right to select the most suitable commodity or service available in the market space. The consumers have full liberty to choose them as per their desires and needs.
- In case, any damage happens as a result of the use, they can obtain fair compensation for the suffered harm or damage from using inadequate or unprofessional services or products. Furthermore, defective goods can be replaced.
- On the other hand, the law also set guidelines for the suppliers, commercial agents, retailers, and other sellers of the product or service. They are bound to protect the consumer’s data security and privacy whatsoever. It refrains them from using the product and service for promotions and land marketing purposes without appropriate permission.
- Furthermore, they need to respect their consumer’s moral, ethical, and religious values. They also need to honor the customs and traditions while providing the product or service to a consumer. All the suppliers must settle consumer disputes as early as possible.
- The invoice given to the consumer should be in Arabic while any other language can be added. Moreover, the invoice should include the trade name, the address, the type of service or goods, price, quality, and other particular data by the regulatory body.
The Legal Services in the United Arab Emirates, are reliable. For example, Law Firms like Al Shaiba Advocates and Legal Consultants can facilitate in a very professional way. Therefore consumers must consult good Law Firms before directly contacting the Economic Departments. Grabbing the right advice or acquiring legal representation always helps the complainant to be saved from any further inconvenience. We must keep in mind that any kind of wrong decision can also lead the complainant to compensate the counterparty. The complaints raised by Economic Department can also be taken to Civil Courts.
